TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of our website and online store ("Site") and the purchase and sale of products from our online store and physical location. By using the Site or purchasing products from us, you agree to these Terms. Please read them carefully before using our Site or making a purchase.
General Terms
2.1. Our online store and physical location offer bespoke cast iron radiators, marble tables, ceiling roses, coving, cast iron baths, vanity units, granite worktops, and related products and services.
2.2. We only deliver to London and the South East of England. We do not ship internationally.
2.3. The turnaround time from ordering your product to receiving it depends on the quantity purchased and is typically 4-6 weeks.
2.4. All prices are in pounds sterling and include VAT unless otherwise stated.
2.5. We reserve the right to modify these Terms at any time, with or without notice, and such changes will be effective immediately upon posting on our Site.
Orders
3.1. Orders can be placed online through our Site or by visiting our physical location.
3.2. All orders are subject to our acceptance, which we may withhold in our sole discretion.
3.3. We reserve the right to refuse or cancel any order, for any reason, including but not limited to: product availability, errors in product or pricing information, or suspected fraudulent or unauthorized activity.
3.4. We will notify you if we are unable to fulfill your order and issue a full refund.
Payment
4.1. Payment can be made online through our Site using a credit or debit card, or by visiting our physical location and paying by cash or card.
4.2. All payments must be made in pounds sterling.
4.3. We reserve the right to change our prices and payment methods at any time, with or without notice.
Delivery and Shipping
5.1. We offer delivery to London and the South East of England.
5.2. The delivery cost is calculated based on the weight and size of the product and the delivery location.
5.3. We will notify you of the delivery cost at the time of purchase.
5.4. We will make every effort to deliver your product within the estimated timeframe, but we cannot be held liable for any delay or failure to deliver due to circumstances beyond our control, including but not limited to: weather conditions, traffic, and unforeseen events.
5.5. If you are not available to receive your delivery at the specified time and location, we reserve the right to charge you for any additional delivery attempts.
Refunds and Returns
6.1We offer refunds for standard items purchased from our online store or physical location provided that you notify us of your intent to return the item within 14 days of receiving it.
6.2. To be eligible for a refund, the item must be in its original condition and packaging. Any product that has been used, damaged, or is not in its original packaging will not be refunded.
6.3. Please note that we are unable to offer refunds for bespoke items. These are items that have been custom-made to your specifications and cannot be returned or refunded. We will make every effort to ensure that your bespoke item meets your requirements before it is shipped to you.
Warranty
7.1. Our products come with a 10-year warranty against defects in material and workmanship, subject to the terms and conditions of the warranty.
7.2. The warranty does not cover damage caused by misuse, abuse, or normal wear and tear.
7.3. To make a warranty claim, please contact us at the email address or telephone number provided on our Site.
Intellectual Property
8.1. All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of our online store or its licensors and is protected by copyright, trademark, and other intellectual property laws.
8.2. You may not copy, reproduce, distribute, or create derivative works from our Site or its content without our prior written consent.
Limitation of Liability
9.1. To the extent permitted by law, our online store and its affiliates, officers, directors, employees, and agents will not be liable for any damages of any kind arising from your use of our Site or the purchase and sale of products from us, including but not limited to: direct, indirect, incidental, punitive, and consequential damages.
9.2. Our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the product giving rise to the claim.
Governing Law and Jurisdiction
10.1. These Terms and any dispute arising from your use of our Site or the purchase and sale of products from us will be governed by and construed in accordance with the laws of England and Wales.
10.2. Any dispute arising from these Terms or your use of our Site will be resolved exclusively in the courts of England and Wales.
Miscellaneous
11.1. These Terms constitute the entire agreement between you and our online store with respect to your use of our Site and the purchase and sale of products from us.
11.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.3. Our failure to enforce any provision of these Terms will not be deemed a waiver of our right to enforce such provision or any other provision in the future.

Privacy & Safety

At The Victorian House, we take your privacy and safety seriously. This Privacy and Safety Policy ("Policy") outlines how we collect, use, and protect your personal information and ensure the safety of our products.

Information Collection and Use We collect personal information from you when you place an order, register for an account, or sign up for our newsletter. This information may include your name, email address, shipping address, phone number, and payment information. We use this information to fulfill your order, communicate with you about your order, and provide you with information about our products and services. We do not share your personal information with third parties, except as required by law or as necessary to fulfill your order.
Security We take all reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption technologies to protect your data, and our employees are trained to handle your information securely. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the security of your information.
Product Safety We take product safety seriously and ensure that all our products comply with relevant safety standards and regulations. We test our products rigorously to ensure they are safe and reliable for their intended use. If you have any concerns about the safety of our products, please contact us immediately.
Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.
Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete the information as soon as possible.
Changes to the Policy We reserve the right to amend this Policy at any time. Any amendments will be posted on our website, and it is your responsibility to review this Policy periodically.
Contact Us If you have any questions or concerns about this Policy or our services, please contact us at 01304 611 161 or write to us at support@thevictorianhouse.co.uk. Postal - The Two Pines, Sandwich Industrial Estate, CT3 2EB.

Wholesale Inquiries

Welcome to our wholesale program ("Program")! By accessing or using our services, you agree to comply with and be bound by these wholesale terms and conditions ("Terms").

Eligibility To be eligible for our wholesale program, you must be a registered business with a valid tax identification number. We reserve the right to refuse any application or cancel any membership at any time, without prior notice or liability.
Ordering Process To place an order through our wholesale program, you must provide us with accurate and complete information about your business, including your tax identification number, business name, and shipping address. Once your application is approved, we will provide you with a catalog of our products and wholesale pricing information. Orders can be placed by email, phone, or through our online ordering system.
Minimum Order Quantities We require a minimum order quantity of [insert minimum order quantity] per product. We reserve the right to change our minimum order quantities at any time, without prior notice or liability.
Payment Payment for wholesale orders must be made in full before the products are shipped. Payment can be made by bank transfer, credit card, or other methods agreed upon by both parties. In the event that payment is not received, we reserve the right to cancel the order and retain any payments made to date.
Production and Delivery Once payment is received, production of the products will commence. Our standard production time is between 2-4 weeks, depending on the complexity of the order. We will provide you with a specific delivery date and time as soon as possible. While we make every effort to deliver your order on time, we are not liable for any delays beyond our control.
Cancellation and Refunds If you wish to cancel your wholesale order before production has commenced, you must do so in writing. We will refund any payments made, less any costs incurred by the Company up to the date of cancellation. Once production has begun, cancellation is not possible, and refunds will not be provided.
Warranty We provide a 1-year warranty on all products we produce. The warranty covers any manufacturing defects or faults that may occur during normal use. If a fault or defect is discovered, we will repair or replace the product free of charge. The warranty does not cover damage caused by misuse, neglect, or improper installation.
Liability The Company is not liable for any indirect or consequential loss, including loss of profits, revenue, or business interruption, arising out of or in connection with the use of our services. Our liability to you is limited to the cost of the products and associated delivery fees.
Intellectual Property All intellectual property rights, including copyright, trademarks, and patents, in our product designs, are owned by the Company. You agree not to reproduce, duplicate, copy, or sell any part of our product designs without our prior written consent.
Governing Law and Jurisdiction These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Amendments We reserve the right to amend these Terms at any time. Any amendments will be posted on our website, and it is your responsibility to review these Terms periodically.
Contact Us If you have any questions or concerns about these Terms or our services, please contact us at 01304 611 161 or write to us at support@thevictorianhouse.co.uk. Postal - The Two Pines, Sandwich Industrial Estate, CT3 2EB.

Payment Methods

- Credit / Debit Cards
- PAYPAL