Returns and Exchanges

We want you to be completely satisfied with your purchase from The Victorian House. If for any reason you are not satisfied with your product, you may return it to us for a refund or exchange within 14 days of receiving your order. To be eligible for a return or exchange, the item(s) must be in its original packaging and in the same condition as it was received.

​

To initiate a return or exchange, please contact us via email at support@thevictorianhouse.co.uk with your order number and reason for the return or exchange. We will then provide you with instructions on how to return your item(s). Please note that the cost of return shipping will be the responsibility of the customer.

​

Once we receive your returned item(s), we will inspect it to ensure that it meets our return policy requirements. If approved, we will process your refund or exchange within 5-10 business days.

Please note that bespoke items, such as Bespoke granite tables and radiators are non-refundable. However, if there is a defect or issue with the item, we will work with you to find a resolution.

​

If you have any questions or concerns about our shipping or returns policy, please do not hesitate to contact us. We are always happy to assist you.